For your convenience, item(s) purchased online may be exchanged or refunded at any Forever New store within Australia only, provided all Online Returns Policy conditions are met.
A refund will be provided to you crediting your original method of payment. In the instance that PayPal was your original method of payment; your refund will be credited to a credit card of your choice. Please note that cash refunds will not be provided under any circumstances and postage charges cannot be refunded.
Item(s) purchased at any Forever New store within Australia can only be returned at a Forever New store within Australia.
Product purchased from the Ever After bridal collection can only be returned to the stores that currently stock the Ever After range, listed here, or to our online returns address. Non bridal stores cannot accept returns or exchanges of Ever After product.