RETURNS POLICY: AMAZON AUSTRALIA MARKETPLACE
Changed your mind?
If you’ve changed your mind about a Forever New purchase from Amazon Australia Marketplace, we can offer an exchange, or refund your original payment method if:
- You return the item within 30 days (inclusive) from the tracked delivery date
- You provide your original receipt/order number
- The item is in original, unworn condition with tags attached, along with any packaging
- A returns request form is completed and accompanies your item
If these requirements are not met, we reserve the right to decline an exchange/refund.
Sale items may only be exchanged (not returned) for change of mind reasons, except where the item is faulty or not as ordered.
For health reasons, we cannot accept exchanges/returns of the following items, except where they are faulty or not as ordered:
- Personal use items
- Cosmetics & fragrances
- Hats & hair accessories
Please note the following special conditions:
- Purchases made on Amazon Australia Marketplace cannot be returned to a Forever New store or 3rd party website
- Delivery costs won’t be reimbursed unless goods are faulty/not as ordered
- Before returning an item, please ensure all conditions of this policy have been met. We also recommend that you return your parcel via registered post, as all parcels remain your responsibility until received
- Items purchased between 1 November-31 December may be returned for change of mind reasons until 31 January of the following year
- Items returned/exchanged as part of a Spend and Save or other sale promotion will be refunded or exchanged at the paid discounted price or at the percentage price calculated by Forever New, not the original full price
The benefits given by our returns policy are in addition to other rights and remedies you may have as a consumer under Australian Consumer Law.
How to return Forever New items purchased on Amazon Marketplace Australia
- Go to the Amazon Returns Support Centre and follow the prompts to complete your online return
- Prepare your item(s) for postage
- Attach your return label to the package
- Ship your package to Forever New's online returns address below:
Forever New Online
9-13 Annick Crescent