If you wish to return/exchange an item you received as a gift, please visit a New Zealand Forever New store. Your item must meet our Returns Policy Conditions to be eligible for a refund or exchange.
If you can provide original proof of purchase, a refund may be provided, however please note that all refunds are credited to the original payment method, which cannot be changed.
If you cannot provide proof of purchase, you may exchange your item, or receive a Forever New gift card (not a refund). Please contact our Customer Service Team for more information.