Forever New stores have now re-opened, with physical distancing measures and amended hours to ensure your safety. Click here to find your closest open store.
Our easy 14-day exchange and returns period applies to in-store purchases and for those customers who prefer not to try on their purchases in-stores.
Shipping and Deliveries from Forever New AU
Please Note: Due to high demand, Australia Post is experiencing some delays including updates to delivery notifications. Rest assured, your order will still be dispatched on time and on its way to you as soon as possible.
All orders before 12pm will be dispatched same day and all shipping options are still available.
Enjoy free standard shipping over your purchase of $75 or more.
Your Delivery Options
|Australian Standard Delivery||
FREE for orders over AU$75 per
3-7 business days from dispatch*
Australian Express Post Delivery
AU$14.99 for all orders
2-5 business days from dispatch*
Online returns will still be accepted within our 14 day returns period for all online orders.
Please note, your item(s) must meet our Returns Policy Conditions to be eligible for a refund or exchange.
You can now elect to return your online order from home, thanks to our partnership with CouriersPlease. Click here to find out more, otherwise follow the steps below to initiate your online return.
HOW TO INITIATE AN ONLINE RETURN REQUEST
- Go to forevernew.com.au/returns
- If you have an account with Forever New, enter your email address and password under ‘Existing customers’, then select ‘LOG IN’. If you checked out as a guest, enter your email address and order number under ‘Don’t have an account?’, then select ‘LOG IN’.
- Locate the order you wish to return and select ‘RETURN ITEMS’. Please note, orders over 14 days old cannot be returned and will not be displayed on this page.
- Accept the ‘Rules of Returns’
- Select the item(s) you wish to return, complete the form provided, and select ‘CONTINUE’.
- If you requested an exchange, please confirm your shipping address, or select ‘USE A DIFFERENT ADDRESS’ to update, and select ‘CONTINUE’.
- You’ll be notified via email once your return has been received.
- Review your return details to make sure all information is accurate and complete, then select ‘CONTINUE’.
- Select ‘CONFIRM AND PAY’ to pay for your returns postage label and finalise the return. Once you’ve submitted your return request, you’ll receive a confirmation email containing your pre-paid returns postage label. Follow your item's journey back to our warehouse using the tracking number provided (above the barcode) on your returns postage label.
Thank you for your patience during this period.