Got a question about returns? We've got you covered.
- What is Forever New’s Returns Policy?
- How do I return or exchange an item(s) purchased online?
- Can I return sale items?
- COVID -19 Returns
- In-store returns and exchanges
- Can I change or cancel my Click and Collect order?
- Can I return a Click and Collect order?
- Can I return an item purchased online to a Forever New store?
- What do I do if I’ve received an incorrect, damaged or faulty item?
- When will I receive my returns shipping label?
- How do I return items paid for using Afterpay?
- Can I return an item purchased at a Forever New store online?
- When will I receive my refund/exchange?
- What if my item doesn’t fit, I change my mind or my item is faulty?
- I purchased an item at full price and now it has gone on sale; can I still get a refund or exchange?
- How do I package and send my return?
- How do I know if you've received my return?
- What if I received my item as a gift?
- Where can I return a Forever New item purchased from Myer?