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  1. Forever New Clothing
  2. Returns and Exchanges
  3. Got a question about returns? We've got you covered.

Got a question about returns? We've got you covered.

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  • What is Forever New’s Returns Policy?
  • How do I return or exchange an item(s) purchased online?
  • Can I return sale items?
  • COVID -19 Returns
  • In-store returns and exchanges
  • Can I change or cancel my Click and Collect order?
  • Can I return a Click and Collect order?
  • Can I return an item purchased online to a Forever New store?
  • What do I do if I’ve received an incorrect, damaged or faulty item?
  • When will I receive my returns shipping label?
  • How do I return items paid for using Afterpay?
  • Can I return an item purchased at a Forever New store online?
  • When will I receive my refund/exchange?
  • What if my item doesn’t fit, I change my mind or my item is faulty?
  • I purchased an item at full price and now it has gone on sale; can I still get a refund or exchange?
  • How do I package and send my return?
  • How do I know if you've received my return?
  • What if I received my item as a gift?
  • Where can I return a Forever New item purchased from Myer?

Forever New Australia
Forever New New Zealand
Forever New International

Forever New Clothing Pty Ltd
ABN 11 118 100 100
Botanicca Corporate Park
Building 8, Level 1
584 Swan Street
Burnley Victoria 3121
Australia