Please note that item(s) purchased at a Forever New store within Australia are only eligible for exchange or refund at a Forever New store within Australia. Please click here to find your nearest store or contact our friendly Customer Service Team for any further assistance.
Forever New items purchased from third-party retailers are not eligible for return at Forever New stores.
Returns cannot be processed between standalone stores and Department Store Concession locations, and vice versa.
A refund will be issued to your original method of payment where eligible. If PayPal was used as the original payment method, the refund will be credited to a nominated credit card associated with the account. Please note that the cardholder must be present at the time of transaction.