Got a question about returns? We've got you covered.
- What is Forever New’s Returns Policy?
- Can I return sale items?
- How do I return or exchange an item(s) purchased online?
- How do I package and send my return?
- When will I receive my returns shipping label?
- How do I know if you've received my return?
- When will I receive my refund?
- Can I return an item purchased online to a Forever New store?
- In-store returns and exchanges
- Can I return an item purchased at a Forever New store online?
- Returns for Forever New Items Purchased at Department Store Concessions
- Can I change or cancel my Click and Collect order?
- Can I return a Click and Collect order?
- What do I do if I’ve received an incorrect, damaged or faulty item?
- How do I return items paid for using Afterpay?
- What if my item doesn’t fit, I change my mind or my item is faulty?
- Can I get a refund if the item I bought is now on sale?
- Can I Receive a Price Adjustment if an Item I Purchased Goes on Sale?
- What if I received my item as a gift?