There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).
If you wish to return any item(s) you have purchased online, you can either return the item(s) via post to our online store (online purchases only), in-store.
A note for Victorians:
We have extended our returns period for an extra 14 days after Victorian stores (temporarily closed due to COVID-19 restrictions) re-open. This will apply to all purchases made on or after 23 June 2020.
Please note: The return from home service with CouriersPlease is currently only available on refunds and not on exchanges.
If you wish to return any item(s) you have purchased online, you can either return the item(s) via post to our online store (online purchases only), in-store or have it picked up directly from your home by clicking here.
Original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) are faulty or not as ordered. In this instance, please contact customer service by logging a ticket and we will endeavour to assist you.
Sale items cannot be refunded for change of mind, except where the item is faulty or defective.
Store purchases cannot be returned or refunded online.
If you wish to exchange your item, you can only exchange for a different size (if the stock is still available). Exchanges for different colours or styles can not be processed online.
We will at times sell items that are clearly identified as samples or seconds in-store and they may contain defects, cuts or other imperfections. Please choose carefully as there are no refunds or exchanges for change of mind or for faults identified prior to purchase.
RETURNS POLICY CONDITIONS
At Forever New we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item, provide a gift card or refund your original method of payment (full price items only) provided that:
- You return the item within 14 days (inclusive) from the tracked date of delivery
- You produce your original Forever New invoice (receipt) when you return the item
- The item is in original saleable condition:
- With all original tags and any sewn labels still attached
- In an unworn, unopened and unused state - A returns form is completed and accompanies your returning item(s)
If you are not able to comply with these requirements, Forever New reserves the right to refuse an exchange or refund on change of mind items. Forever New will not accept a bank statement as proof of purchase.
We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons:
- Cosmetics and fragrances
- Swimwear
- Hosiery
- Hair accessories
- Earrings and Jewellery
- Underwear and undergarments
Ever New labelled items purchased from the Forever New Website under the Outlet category cannot be exchanged instore and must be returned to our online returns address.
Ever New is the trading name of the brand in selected international locations. As a related company of Forever New Clothing Pty Ltd, selected product available on Forever New website in the Outlet category may feature Ever New branded labels. Our signature style, quality and overall fit remains consistent across both brand names.
SPEND AND SAVE
Any items returned as part of a Spend and Save promotion will be refunded or exchanged at the paid discounted price or as the percentage price calculated by Forever new, not the original full price.
GIFT CARDS
Gift cards cannot be exchanged or refunded. Please note that any gift cards purchased in or delivered to an address in NSW from 31 March 2018, or in SA from 10 December 2018 will expire three years after the date of activation. All other gift cards will expire 12 months after the activation date.
THE ICONIC
Forever New items purchased on The Iconic website cannot be returned to a Forever New store or to the Forever New online returns address, items must be returned as per The Iconic's returns policy.