We’ve extended our Returns Policy for Christmas.
Need more time? All orders placed between Saturday, 1 December 2018 and Monday, 31 December 2018 may be returned up until Monday, 14 January 2019.
There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).
If you wish to return any item(s) you have purchased, you can either return the item(s) via post to our online store or in person to a Forever New store within Australia (only) within 14 days from the date of delivery. Original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) are faulty or not as ordered. In this instance, postage will be incurred by Forever New. Please contact customer service to organise prepaid postage.
Please note, if your order was placed before 30 October 2018 on our old website, you will need to click here for further instructions on how to return your item(s).
We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Forever New.
Store purchases can not be returned or refunded online.
Forever New items purchased on The Iconic website cannot be returned to a Forever New store or to the Forever New online returns address, items must be returned as per The Iconic's returns policy.
Items can only be exchanged for the same value of the purchase price of the item being returned. If the alternative size or colour is no longer available, provided all the Returns Policy Conditions are met, a refund will be provided to you crediting your original method of payment.
Returns Policy Conditions
At Forever New we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item, provide an exchange card or refund your original method of payment provided that:
- You return the item within 14 days (inclusive) from the tracked date of delivery
- You produce your original Forever New invoice (receipt) when you return the item
- The item is in original saleable condition:
- With all original tags and any sewn labels still attached
- In an unworn, unopened and unused state - A returns form is completed and accompanies your returning item(s)
If you are not able to comply with these requirements, Forever New reserves the right to refuse an exchange or refund on change of mind items. Forever New will not accept a bank statement as proof of purchase.
We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons:
- Cosmetics and fragrances
- Swimwear
- Hosiery
- Hair accessories
- Earrings and Jewellery
- Underwear and undergarments
Items on Sale will only be exchanged (not refunded) for change of mind except where the item is faulty or defective.
Ever New labelled items purchased from the Forever New Website under the Outlet category cannot be exchanged instore and must be returned to our online returns address.
Ever New is the trading name of the brand in selected international locations. As a related company of Forever New Clothing Pty Ltd, selected product available on Forever New website in the Outlet category may feature Ever New branded labels. Our signature style, quality and overall fit remains consistent across both brand names.
Forever New items purchased on The Iconic website cannot be returned to a Forever New store or to the Forever New online returns address, items must be returned as per The Iconic's returns policy.
Any items returned as part of a Spend and Save promotion will be refunded or exchanged at the paid discounted price or as the percentage price calculated by Forever new, not the original full price.
Gift cards cannot be exchanged or refunded and will expire 12 months from the purchase date.
Forever New items purchased on Borderfree via our international website cannot be returned to Forever New stores. Please contact our customer service team who will advise you on the action required for returns.
All items purchased on Forever New Catch are final sale unless received faulty or do not match the sample or description shown.
Should you receive a faulty item or an incorrect item, please contact our customer service team via your Catch Account. We will instruct you on how to return the item, organise prepaid postage and the next steps in receiving a refund for your purchase.
Forever New items purchased on Catch cannot be returned to a Forever New store, any other website or department store.
We encourage you to securely pack and return your parcel with paperwork via registered or traceable postal services as returns are at the risk and responsibility of the purchaser until received by Forever New. All refunds will be processed using your original payment method.
Unfortunately, we do not offer exchanges or refunds for change of mind purchases.