I have a tracking number
Once your order has been shipped, you will receive an email confirmation with your shipping details and tracking number. You can then track your order via the Australia Post website or by downloading the AusPost app.
I don't have a tracking number
If you have a Forever New account, you can view your tracking number(s) and order status online via the My Orders page.
I don't have a tracking number, and I checked out as a guest
You can submit an enquiry to our Customer Service Team or speak with one of our friendly Live Chat team members via www.forevernew.com.au.