Your delivery and tracking questions answered
- General Delivery Information
- Changing or cancelling an order once placed
- Can I change my delivery address after I’ve placed my order?
- Placing an Order for Collection at a Parcel Locker or via Parcel Collect
- Can I have my order delivered to my work address?
- Will I need to sign for my order?
- How do I track my order?
- Why haven’t I received my order?
- What do I do if an item is missing from my order?
- What is Click and Collect?
- How do I place a Click and Collect order?
- Why is my nearest store not shown as a pickup location?
- How will I know when my order is ready to collect?
- Which items are available for Click and Collect?
- What if the store is out of stock of my item after I place my Click and Collect Order?
- What happens if I'm not able to pick up my Click and Collect order?
- Can someone else collect my click and collect order on my behalf?