If you wish to return any item(s) you have purchased, you can either return the item(s) via post to our online store (online purchases only) or have it picked up directly from your home by clicking here
Please note, your item(s) must meet our Returns Policy Conditions to be eligible for a refund or exchange.
HOW TO INITIATE AN ONLINE RETURN REQUEST
- Go to forevernew.com.au/returns
- If you have an account with Forever New, enter your email address and password under ‘Existing customers’, then select ‘LOG IN’. If you checked out as a guest, enter your email address and order number under ‘Don’t have an account?’, then select ‘LOG IN’.
- Locate the order you wish to return and select ‘RETURN ITEMS’. Please note, orders over 14 days old cannot be returned and will not be displayed on this page.
- Accept the ‘Rules of Returns’
- Select the item(s) you wish to return, complete the form provided, and select ‘CONTINUE’.
- If you requested an exchange, please confirm your shipping address, or select ‘USE A DIFFERENT ADDRESS’ to update, and select ‘CONTINUE’.
- You’ll be notified via email once your return has been received.
- Review your return details to make sure all information is accurate and complete, then select ‘CONTINUE’.
- Select ‘CONFIRM AND PAY’ to pay for your returns postage label and finalise the return. Once you’ve submitted your return request, you’ll receive a confirmation email containing your pre-paid returns postage label. Follow your item's journey back to our warehouse using the tracking number provided (above the barcode) on your returns postage label.